Customer Enablement

Customer Onboarding Journey

RapidIdentity is a complex system that has multiple integrations both upstream and downstream in the education environment. There are multiple components that can/need to be configured prior to rollout of the application to Staff/Teachers/Students based upon RapidIdentity products purchased.

Provisioning

• People Module
• Roles Module
• New Staff/Student Onboarding Policies
• RapidIdentity Login Page Customization

Portal

• Portal Go! View
• RapidIdentity Admin Portal Customization
• Go! View Mobile App
• Insights and Reports Module

Workflow

• Workflow/Requests

Authentication

• Password Policies
• Student Authentication
• Staff Authentication (MFA)
• Forgot Password/Forgot Username Policies

Security Suite

• SafeID
• ShieldID
• PhishID
• Security Manager

Applications

• Application Inventory Tracker
• Application Icons in Applications Module
• Application Federation

Go Live

• Configuration Checklist
• Change Management Communications