---
title: "Forgot Username"
slug: "configuring-forgot-username"
description: "This article describes how RapidIdentity users can retrieve a forgotten username and the options available to administrators for setting it up. "
updated: 2024-11-22T18:29:34Z
published: 2024-11-22T18:29:34Z
canonical: "help.rapididentity.com/configuring-forgot-username"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Legacy Forgot Username

## Legacy Forgot Username

## 

RapidIdentity Cloud provides two options to configure as an administrator for users who have forgotten their username. Legacy and Enhanced. We recommend you use the [Enhanced method](/v1/docs/enhanced-forgot-username).

#### Legacy Forgot Username Behavior

Using the Legacy Method, users who have forgotten their username can select the **Need help?** link on the Login Page to retrieve it. ![Screenshot 2023-05-02 at 4.42.52 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%204.42.52%20PM.png)

After clicking Need Help the end user will be able to click Forgot My Username ![Screenshot 2023-05-02 at 4.43.51 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%204.43.51%20PM.png)

They will then be prompted for the email address associated with the account (their School email) ![Screenshot 2023-05-02 at 4.45.49 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%204.45.49%20PM.png)

Once they have entered their email address they will receive an email in their school email account with their username that by default looks like the email below ![Screenshot 2023-05-02 at 4.59.17 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%204.59.17%20PM.png)

#### Legacy Forgot Username Configuration

There is one configuration option for the Legacy Forgot Username

1. You can modify the email template that is sent when a user clicks Forgot Username
  1. To do this you can go to Configuration - General - Email Templates and click on this item and the Edit button  

![Screenshot 2023-05-02 at 5.04.24 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%205.04.24%20PM.png)
  2. You can then modify the default template from above and click on Save  

![Screenshot 2023-05-02 at 5.04.57 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%205.04.57%20PM.png)

          Note:

          

Do note that any HTML/CSS alterations made to the Legacy Forgot Username web template found in (Configuration -> General -> Templates -> Web Templates) will only affect the Legacy Forgot Username web page, NOT the enhanced Forgot Username web page.