---
title: "Installing the Windows Authentication Client on a Hyper-V Machine"
slug: "installing-the-windows-authentication-client-on-a-hyper-v-machine"
updated: 2024-03-07T16:24:26Z
published: 2024-03-07T16:24:26Z
canonical: "help.rapididentity.com/installing-the-windows-authentication-client-on-a-hyper-v-machine"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Installing the Windows Authentication Client on a Hyper-V Machine

If the Windows Authentication Client is installed on a Hyper-V Machine, a User can encounter difficulties logging into a Windows machine. There are two known instances where this occurs, and this document details how to resolve those issues.

### 

### **Attempted to login through the WAC with correct credentials, but still couldn't login.**

#### **Affected version:** v1.3.0 and above.

#### Steps to resolve:

- To solve this issue, we need to check that our system has the proper packages installed that are required to load.
  - Login onto the Windows machine as administrator user.
  - Go to Control Panel -> Programs -> Programs and Features -> Check whether Microsoft Visual C++ Redistributable is installed or not.

![](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Image 1.png)

- If both C++ redistributable packages are not installed, then please install the missing version(s) from the links below.
  - Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133: [https://aka.ms/vs/16/release/14.29.30133/VC_Redist.x64.exe](https://aka.ms/vs/16/release/14.29.30133/VC_Redist.x64.exe)
  - Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30133: [https://aka.ms/vs/16/release/14.29.30133/VC_Redist.x86.exe](https://aka.ms/vs/16/release/14.29.30133/VC_Redist.x86.exe)

**Note :** This issue is not only for Hyper-V Windows; it may occur on other virtual machines where Windows has not installed the proper package during installation.

### **Logon failure: the user has not been granted the requested logon type for this computer.**

![](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot 2024-03-06 at 1.22.39 PM.png)

#### **Affected version:** All Versions

#### Steps to resolve:

- To solve this issue, we need to check our system configuration.
- Press Win + R and then enter “lusrmgr.msc”. Hit “OK”.

![](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/image-20240131-083257.png)
- Locate on “Groups”. select “Remote Desktop Users” group. Check whether your group is a member of the Remote Desktop Users group. If there are not, click on “Add”.

![](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/image-20240131-083332.png)
- Then choose “Advanced”.

![](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/image-20240131-083401.png)
- Choose “Find Now” and then scroll down to find the Name“Interactive”.

![](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/image-20240131-083430.png)
- Check Name and then click on “OK”.