---
title: "Legacy Forgot Password"
slug: "legacy-forgot-password"
updated: 2024-11-22T18:27:49Z
published: 2024-11-22T18:27:49Z
canonical: "help.rapididentity.com/legacy-forgot-password"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Legacy Forgot Password

## Legacy Forgot Password

## 

RapidIdentity Cloud provides two options to configure as an administrator for users who have forgotten their password. Legacy and Enhanced. We recommend you use the [Enhanced method](/v1/docs/configuring-the-forgot-password-policy).

#### Legacy Forgot Password Behavior

Using the Legacy Method, users who have forgotten their password can select the **Need help?** link on the Login Page to retrieve it. ![Screenshot 2023-05-02 at 4.42.52 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%204.42.52%20PM.png)

After clicking Need Help the end user will be able to click Forgot My Password. ![Screenshot 2023-05-02 at 4.43.51 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%204.43.51%20PM.png)

They will then be prompted for the email address associated with the account (their School email) ![Screenshot 2023-05-02 at 6.56.58 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%206.56.58%20PM.png)

Once they have entered their email address they will be prompted to answer their challenge questions ![Screenshot 2023-05-02 at 6.57.59 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%206.57.59%20PM.png)

After successfully answering their Challenge Questions the end user will be prompted to set a new password ![Screenshot 2023-05-02 at 6.58.58 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%206.58.58%20PM.png)

Once a successful password has been tered they will receive a confirmation prompt and can then return to the Login screen and use the new password to login ![Screenshot 2023-05-02 at 7.00.01 PM.png](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Screenshot%202023-05-02%20at%207.00.01%20PM%281%29.png)

          Note:

          

Do note that any HTML/CSS alterations made to the Legacy Forgot Password web template found in (Configuration -> General -> Templates -> Web Templates) will only affect the Legacy Forgot Password web page, NOT the enhanced Forgot Password web page.

#### Legacy Forgot Password Configuration

You do not have any configuration options for the Legacy Forgot Password Configuration.

          Note:

          

Legacy Forgot Password requires a Challenge Policy as well as users to have successfully filled out their Challenge Response questions.