---
title: "Resetting a User's Temporary One-Time Password (TOTP)"
slug: "resetting-a-users-temporary-one-time-password-totp"
description: "A short video on how to reset a user's Temporary One-Time Password, or TOTP, login method."
updated: 2022-08-23T19:07:37Z
published: 2022-08-23T19:07:37Z
canonical: "help.rapididentity.com/resetting-a-users-temporary-one-time-password-totp"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resetting a User's Temporary One-Time Password (TOTP)

Occasionally, a Tenant Administrator will need to reset TOTP Authentication for one or multiple users. Here is a quick video that shows exactly how to do this.

#### Prerequisites

Users who can perform the actions must have one or more of the following [roles](/v1/docs/system-roles):

- Portal Role Manager
- Portal Help Desk
- District Manager
- Tenant Administrator

#### How-To and User Impact

[Video](https://cdn.document360.io/4d958006-b877-42af-8de5-00e3bb7fe41d/Images/Documentation/Reset%20TOTP%20for%20other%20users.mp4)

Video by: Monica White

## Related

- [Authentication Policies - Best Practices](/authentication-policies-best-practices.md)