Support Bulletins

Social Authentication Methods Deprecation Notice Effective with the October 2024 release of RapidIdentity Cloud, the following Social Authentication Methods will be deprecated due to lack of use. Facebook LinkedIn Twitter At this time t...

Extended Support for CentOS 7 in RapidIdentity LTS On-Premise Appliances Identity Automation has contracted OpenLogic by Perforce to provide extended support for CentOS 7, the operating system used in the RapidIdentity software appliance, ...

Identity Automation, a leading cybersecurity company specializing in the education sector, is undergoing a significant brand launch. This strategic initiative reflects our growth and unwavering commitment to delivering top-notch security solutions ...

Overview This is a voluntary pledge for K-12 Education Technology software manufacturers, in line with CISA’s Secure by Design whitepaper. By participating in this pledge, manufacturers are pledging publicly to the following actions: ...

PingMe Session Timeout As a part of Identity Automation’s ongoing security enhancements, the RapidIdentity MFA PingMe iOS and Android mobile applications that are used for MFA authentication will be updated on or shortly after May 15th with a more ...

WebAuthn Biometric Device Support Currently, the WebAuthn default User Verification requirement in RapidIdentity is set to Discouraged . This allows biometric devices to not authenticate the user prior to releasing the token for log in. ...

Alternate Change Password Action Vulnerability Identified A security vulnerability has been identified in some custom Alternate Change Password Actions that potentially allows self-service password updates to be performed without requiring the use...

Overview Microsoft is retiring PowerShell modules that could affect the RapidIdentity Exchange Agent, requiring affected Identity Automation customers to upgrade their RapidIdentity Exchange Agent to the new 2023.03.27 version in advance of Micro...

RapidIdentity Connect Adapter for HCL Notes End of Life The RapidIdentity Connect Adapter for HCL Notes has reached its End of Life and is no longer supported by Identity Automation. General product updates including enhancements, bug fixes and ...

Duo Universal Prompt Effective with the RapidIdentity Cloud 2022.12.8 release, RapidIdentity replaced Duo's traditional Duo Prompt experience and Duo Prompt delivery with Duo's next-generation authentication, Universal Prompt. According to Duo, ...

RapidIdentity Connect Process ID Changes Affective with RapidIdentity Cloud 2022.12.8 and RapidIdentity LTS 2023.0.0, RapidIdentity Connect Process IDs will be changing format from: 'YYYY-MM-DD-HH_MM_SS.SSS' to: 'YYYY-MM-DD/YYYY-MM-DD-HH_MM_SS.SSS...

Issue Description After updating to RapidIdentity Exchange Agent 2022.7.15.0, the addDistributionGroupMember function may fail to add a member to a Mail-enabled security group when using application id and certificate thumbprint for authenticati...

'Proxy As' Security Vulnerability Identified A security vulnerability has been identified in the Proxy As feature in both RapidIdentity Cloud and RapidIdentity On Premise that potentially allows non-privileged users, users with little to no spec...

Beginning in January 2023, RapidIdentity will no longer support the use of LDAP Filters as Criteria in an Authentication Policy. Please use the Roles criteria moving forward to avoid significant issues when the deprecation goes live.

FIDO AUTHENTICATION METHODS UPDATE Google Chrome version 98 will disable the legacy U2F API by default, and these are used to interact with security keys that are used by RapidIdentity for FIDO authentication. RapidIdentity Cloud and RapidIdent...

Introducing Help.RapidIdentity.Com Identity Automation is thrilled to announce our new documentation portal at help.rapididentity.com . With an industry-leading knowlege base, real-time search engine, and simple navigation, RapidIdentity Cloud ...

Identity Automation will be disabling support for TLS v1.1 on June 1, 2022, across our public-facing applications including RapidIdentity Cloud, RapidIdentity Studio, and RapidIdentity AWS Hosted. We are providing you advanced notice so that our cu...

Dropping Support for Internet Explorer 11 Per Microsoft, the Internet Explorer 11 (IE11) desktop application will go out of support for certain operating systems starting on June 15, 2022. For a list of impacted systems please visit here . Fol...

Identity Automation is currently monitoring the Spring4Shell (CVE-2022-22965) vulnerability. Our staff have determined that our applications are not currently vulnerable. Next Steps Identity Automation will continue to monitor the situation and ...

Google recently announced that they will end support for two legacy OAuth developer interactions that are currently in use by many RapidIdentity customers. The legacy OAuth flows will be deprecated on October 3, 2022. You can read more about the ch...

Microsoft has announced that effective October 1, 2022, they will begin to permanently disable Basic Auth in all tenants. RapidIdentity customers that utilize the RapidIdentity Exchange Agent will be required to make updates prior to this change. Y...