Known Issues List
  • 21 Sep 2023
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Known Issues List

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Article Summary

Known Issues List

Issue KeySummaryAffects VersionsWorkaround
RIC-3111UAT : Insight module is not accessible in safari and chrome's private window2023.08.0-hotfixThe Insights Module is accessible from all Standard Browser Windows, as well as Edge Private window.
RIC-3099When using the approver token expression in a new workflow, the workflow cannot be saved2023.08.0-hotfixThe issue arises when an administrator saves a workflow using a token expression, although they can save the workflow if they just enter the approver value.
RIC-3047OIDC ROPG failing after RIC update2023.07.0,2023.08.0-hotfixTo work around this issue, create two federation partners for JAMF Connect in RapidIdentity, one with just OIDC and one with OIDC and ROPG. Both federation partners are essentially identical but one will have the ROPG box unchecked and the other will have the PKCE box. JAMF Connect will need to be configured with the Client ID and Secret of each Federation Partner. Resolution is targeted for the January update of RapidIdentity Cloud.
RIC-2927Claim My Account functionality not workingUsers should complete the 'Claim my Account' process via the RI Portal. Once the Account is claimed, the User can log in via the Windows Authentication Client.
RIC-2764Adding property is blocking user to login as System Admin using Grant Support Access2023.01.0Log In Configuration can be enabled so that RapidIdentity can act as an OIDC Relying Party. When this is enabled, System Administrators will not be able to log in via Grant Support Access. To utilize Grant Support Access, the Log In Configuration needs to be disabled.
RIC-2245Identity Bridge 2021.4.8 Blocked by Norton AV2022.10.27The agent and chisel need to be whitelisted in Norton like other AV tools.
RIC-2184Requests: Newly created workflow form items can be lost by cancelling workflow form edits and then saving2022.10.27This issue can be avoided by resetting state (going back to the Workflows list or refreshing) after adding new form items.
RIC-2183(UI) Access Groups should also filter data at field granularity2022.10.27If a consuming application identifies validation errors due to this condition, do not use the associated Restriction Filter on an Access Group. If different Restriction Filters can't be used to produce the same results, use Primary Source Filters instead.
RIC-2136Update UI to respect Localization for translation of GO! ViewThe GO! View portal name can be specified in local language but the field labels can not.
RIC-2027(BE) Neither Provider nor Consumer app will work with FileZilla FTPS server as "It appears your client does not support TLS session resumption."Studio Providers/Consumers work with other FTP solutions.
RIC-2014Ability to search for leading spaces in LDAP Filters2022.10.27Due to technical limitations, Admin are not able to search for leading spaces in the LDAP Filter. It is resulting from how the directory is configured.
RIC-1079Studio: Unable to update Provider Application Connection Base URLContact Customer Service
RIC-212Issues loading Insights Module in Safari on Mac2021.6.29To resolve this issue follow the instructions below 1. Go to Safari > Preferences > Privacy > Disable Prevent cross-site tracking
ONEMOBILE-471Unable to approve request in apple watch when phone is locked2.4.6Apple Watch does not work with pingme notifications.
ONEMOBILE-364Unable to approve Ping request from Apple Watch2.4.6There is no workaround for approving Ping requests from an Apple Watch at this time. However, Ping requests can still be approved from the mobile device.

Updated on Tue Sep 19 2023 03:52:49 GMT-0400 (Eastern Daylight Time)

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