Workflow Actions - Ask Approval
  • 02 Jun 2025
  • 1 Minute to read
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Workflow Actions - Ask Approval

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Article summary

Overview

The Ask Approval action is a workflow action that can be used to seek approval between steps in a workflow. The action has a set of properties that determines what steps to move to in the workflow based on a successful approval or denial. Additionally, there are configuration properties for setting the approver (individual or RapidIdentity Group) and escalation approvers (individual or group) as well as expiration period for approval.

Field

Required (Y/N)

Description

Name

YES

Enter a name for this approval action step.

Description

NO

Optional description of the approval action step.

Previous Action

NO

If a previous action is present, it will be populated in this field.

Next Action

YES

Choose the next action step to perform once approved.

Next Action on Deny

YES

Choose the next action step to perform once denied.

Use Approver Token

NO

Checking this box indicates to RapidIdentity to use the token parameter entered in the Approver field.  Examples of workflow tokens can be found HERE.

Approver

YES

Begin typing to view a list of individual or groups that can be used as approvers.

NOTE

If you choose a group as an approver, the notification will go to all members of the group; and any member can approve the request.

Days Before Approval Expires

NO

Enter the number of days that will be allowed to pass before the approval window expires. Upon reaching the number of days, the approval request will be removed from the approver’s alert queue.

NOTE

If an approval request expires without being approved or denied, the workflow will automatically fail.

Use Escalation Approver Token

NO

Checking this box indicates to RapidIdentity to use the token parameter entered in the Escalation Approver field.  Examples of workflow tokens can be found HERE.

Escalation Approver

NO

Begin typing to view a list of individual or groups that can be used as escalation approvers.

NOTE

If you choose a group as an approver, the notification will go to all members of the group; and any member can approve the request.

Days Before Automatic Escalation

NO

Enter the number of days that will be allowed to pass before the approval request is automatically assigned to the Escalation Approver.

NOTE

Approval actions can be entered in between any steps in a workflow. This can be useful if seeking multiple levels of approval (e.g., first approval is a direct manager or supervisor, secondary approval is an application owner, and third approval is information security).


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