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    User is routed back to Logon Tile even after entering correct Username
    • 20 Oct 2022
    • 1 Minute to read
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    User is routed back to Logon Tile even after entering correct Username

    • Updated on 20 Oct 2022
    • 1 Minute to read
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    Article Summary

    User is routed back to Logon Tile even after entering correct Username

    Issue: An Admin has installed the RI Windows Client but they are not able to successfully log in. After entering correct username just directed back to the logon tile.

    Solution:

    1. Open RI portal with Admin User

    2. Go to Configuration section then go to Security > Service Identities
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    3. Click Add Service Identity button and add service identity.
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    4. Click Keys Link
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    5. Click Add Key
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    6. Enter Description and select Authentication API Consumer under ROLES
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    7. Click Details Button
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    8. Click on Show Secret Key
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    9. Copy Secret Key from copy button
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    10. Use this Secret Key during installation.

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