Support Policies

RapidIdentity Cloud Support Plans Identity Automation provides world-class support as part of a customer’s subscription or license agreement. Customers are entitled to incident support for all issues relating to the logic configuration of their Rap...

Identity Automation provides three ways for our customers to engage Support for any questions, problems, or issues. Web Support Recommended method https://help.rapididentity.com 15 minute response time on all cases entered between 6am ...

Identity Automation provides an automated way for our Customers to escalate a support case when they feel that the case requires some additional attention. Escalating a Support Case via https://help.rapididentity.com Click on Support on the ...

Service Units Starting with our 2024 Support Plans, Identity Automation is offering Service Units included in select support plans and available for purchase individually. What are Service Units? Your environment, data, and processes are dyna...

The Ideas Area is where you can share ideas with other RapidIdentity Customers and RapidIdentity product managers. All ideas are reviewed and evaluated for future inclusion into the product roadmap. To post your idea or vote on others ideas: Clic...

The Ideas Area is where you can share ideas with other RapidIdentity Customers and RapidIdentity product managers.  You can also Subscribe to existing ideas to get notified of updates and comments from Identity Automation as well as other Custo...

RapidIdentity API Support Policy The RapidIdentity API Support Policy has been updated effective February 22, 2021. Note: Product support is provided to customers with active software licenses and support subscriptions ...

Identity Automation Technical Support Policy The Identity Automation Product Support Policy has been updated effective November 1, 2020. Product support is provided to customers with active software licenses and support subscriptions pusant to...

RapidIdentity Accessibility Rev 2.0 11/16/2020 Identity Automation believes that all people with disabilities should have comparable access to information technologies and strives to provide an accessible and pleasing user experience with the ...

This addendum is part of the RapidIdentity Security information that describes the security set up behind RapidIdentity Cloud. 1. Penetration Testing Identity Automation enlists the use of third parties to perform testing on a periodic basis. ...

RapidIdentity Master Subscription Agreement This agreement supersedes all previous agreements and applies to all Identity Automation products, including: RapidIdentity RapidIdentity Portal RapidIdentity Connect RapidIdentity Federation ...

RapidIdentity IP RapidIdentity is a full-scope Identity and Access Management product developed and supported by Identity Automation. This page explains the intellectual property information associated with RapidIdentity. Copyright PROPRIETAR...