Support Policies

RapidIdentity API Support Policy The RapidIdentity API Support Policy has been updated effective February 22, 2021. Note: Product support is provided to customers with active software licenses and support subscriptions ...

RapidIdentity Cloud Support Plans Identity Automation provides world-class support as part of a customer’s subscription or license agreement. Customers are entitled to incident support for all issues relating to the logic configuration of their Rap...

The Ideas Area is where you can share ideas with other RapidIdentity Customers and RapidIdentity product managers. All ideas are reviewed and evaluated for future inclusion into the product roadmap. To post your idea or vote on others ideas: C...

Identity Automation Technical Support Policy The Identity Automation Product Support Policy has been updated effective November 1, 2020. Product support is provided to customers with active software licenses and support subscriptions pusant to...

RapidIdentity Accessibility Rev 2.0 11/16/2020 Identity Automation believes that all people with disabilities should have comparable access to information technologies and strives to provide an accessible and pleasing user experience with the ...

Dependent Technologies Toleration and Support Policy Dependent technologies refers to third party products including underlying operating systems, integrated applications or software products that are provided within the RapidIdentity software ...

RapidIdentity Retention Policies Retention policies allow System Administrators to configure which audit events are logged and, when logging into a database, how long each event will be retained before purging. These are predefined with licensing ...

Internet Browser Requirements for RapidIdentity RapidIdentity supports the current versions of the following Internet Browsers whose smallest width is 768px: Chrome (including ChromeOS) Firefox Safari Edge The RapidIdentity browser plugin ...

RapidIdentity Master Subscription Agreement This agreement supersedes all previous agreements and applies to all Identity Automation products, including: RapidIdentity RapidIdentity Portal RapidIdentity Connect RapidIdentity Federation ...

RapidIdentity IP RapidIdentity is a full-scope Identity and Access Management product developed and supported by Identity Automation. This page explains the intellectual property information associated with RapidIdentity. Copyright PROPRIETAR...

This addendum is part of the RapidIdentity Security information that describes the security set up behind RapidIdentity Cloud. 1. Penetration Testing Identity Automation enlists the use of third parties to perform testing on a periodic basis. ...